FAQ's

DO YOU SHIP INTERNATIONALLY?

Yes we do! We offer a worldwide shipping. This includes tracking and insurance. Please note that international orders may have to pay customs clearance fees when the parcel arrives in the country of destination.

IS YOUR WEBSITE STOCK CONTROLLED?

We make every effort to keep our website stock controlled. At times this is not the case. If you order something we do not have, we will offer you a replacement, option to backorder the item or a refund.

WHAT ARE YOUR DELIVERY TIMES?

We aim to dispatch your order within three working days of placing your order. If it is going to take longer we will notify you by email.

All our domestic NZ items are sent via NZ Post or Fastway Courier. Most NI addresses are overnight. South Island 2 days. Rural addresses will take slightly longer. Please be aware this is a guide only, and as with all courier companies delivery processing is out of our control. If you have not received your order in a reasonable amount of time, please contact us so we can arrange an enquiry.

TERMS AND CONDITIONS

We accept refunds and exchanges.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Sale or discounted items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@stirrups.co.nz.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stirrups.co.nz and send your item to: 6 Railway St, Newmarket, Auckland NZ, 1023.

Shipping
To return your product, you should mail your product to: 6 Railway St, Newmarket, Auckland NZ, 1023

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.